Headway.co Opinii 131

I have a client who’s

I have a client who’s been stuck in this credentialing limbo since September. It's weird because it says she’s approved to be seen, but only if she lives in Georgia. The thing is, she does live in Georgia; her address even proves it. Trying to sort this out has been a nightmare since there’s no one I can actually talk to about it. It’s making it really hard for me to see my client when she needs help. The whole situation is just frustrating and honestly, it shouldn't be this complicated.

The company seems alright

The company seems alright, but what bothers me is that I can't leave reviews for therapists or providers. I had a bad experience with a therapist through Headway. It was really bad - unethical and made me feel awful. It's not right that they let therapists like that work on their site without any way for clients to warn others.

Suspicious Billing / Time Suck

I’ve had multiple frustrating and concerning experiences with Headway’s billing system, and I no longer trust them with my payment information. I have a $0 co-pay for all therapy sessions. A couple of months into using Headway, they said that my insurance plan coverage had changed and that they would now be charging me a $10 co-pay for each visit. I called my insurance and they said there had been no change in my plan or coverage and that therapy still had a $0 co-pay. This lead to a whole back and forth with Headway to get them to reimburse me and stop charging. How did they come up with my plan changing? How long were they going to charge me $10 per apt if I hadn't gone back and forth with them about it? How many other people have they done this with who didn't have the time or energy to go back and forth with them? Most recently, they ran a series of unauthorized $1 test charges on my card without notifying me or logging them in my billing history. This included a $1 charge, an immediate refund, and then another $1 charge, all unannounced. My credit card flagged the activity as suspicious and advised me to block the merchant because this is a common strategy scammers often use before making larger charges. After that, Headway removed my valid payment method and is now requiring me to add a new one, even though I have a $0 copay and a clean payment history with them, in order to see my provider tomorrow. They never notified me or listed the "test charges" in my billing history.... Between the lack of transparency, unauthorized test charges, and previous overbilling, I don’t feel they’re responsible enough to handle patient billing. If you're a provider thinking about using Headway, or a patient whose provider works through them, be prepared for billing issues, poor communication, and unnecessary stress. All of the back and forth and phone calls over these issues has created a completely unnecessary time suck and I don't expect that to change any time soon.

I strongly discourage considering this

I strongly discourage considering this company. Steer clear. As a client of a healthcare professional newly enrolled with Headway, my experience has been far from satisfactory. The insistence on having a credit card on file, despite my insurance covering the full amount, was a major inconvenience. Despite assurances that I would only be charged for last-minute cancellations or missed appointments, my credit card was billed over $100, contradicting their own confirmation that I owed nothing. Attempts to rectify the situation through emails were met with disregard. The provider affirmed that I did not owe anything, yet Headway showed no interest in addressing the erroneous charge. Immediate action on my part involved disputing the charge with my credit card company. Their response to my email only assured me of a $0 charge for future appointments, a statement I find hard to trust given their recent mishandling of billing. It appears that their modus operandi involves overcharging customers, potentially capitalizing on interest, and leaving clients to endure a protracted refund process. Adding insult to injury, they lure in new providers with a $250 incentive, contributing to the perception of a dubious scheme. My advice is to run away from this unscrupulous company and refrain from divulging any payment information. It's a shame they operate in such a manner.

Using Headway has been a

Using Headway has been a nightmare. I signed up, entered my insurance details (Insurance A), and started sessions once they confirmed I was in-network. After switching to Insurance B, Headway kept messing up my insurance info. They’d wait until the day of my session to say they couldn't confirm my insurance. Then, at the end of 2024, I got a notice saying my first session was denied because it was submitted under Insurance B, which wasn’t even active back then. I flagged this and found out they’d been submitting all my sessions wrong and overcharging me. While fixing it, they made another mistake and assigned the wrong insurance again. Sent them proof and got promised a refund. Weeks passed, no refund. When I followed up, I was bounced between reps who didn’t get my case. Then they gaslighted me, saying Headway is out-of-network with my plan. Turns out, they contacted the wrong insurance, never submitted my claim, and my actual insurance would've covered it. Their incompetence and deceptive practices caused me so much stress and financial strain. If you’re thinking about using Headway, just don’t.

It feels like a scam

I've been dealing with Headway for a while now, since my partner's therapist uses them for billing. Therapy sessions were smooth sailing, paying our usual co-pay without a hitch. But recently, things went south. We began receiving bills for the entire session cost, not just the co-pay. Checked with our insurance; nothing changed, and the therapist remains in-network. Trying to resolve this was frustrating—no phone number, only their online ticket system. We submitted a ticket, and they eventually acknowledged the co-pay error but offered no refund. Weeks later, more full-price bills appeared for three sessions. Another ticket opened, they're "investigating," but my hopes are low. We're owed around $700 and considering a bank chargeback. Honestly, steer clear of Headway; it feels like a scam.

I used Headway to find

I used Headway to find mental health support, but it was a rough ride. It’s got some troubling issues that make me wonder if it’s worth it. Confidentiality seems like a distant concept there. I've heard they peek into private therapy notes and appointment reasons, all without asking. They even use AI to sift through sensitive stuff for their own purposes. Transparency is missing—providers don’t know how their notes are used. Some even faced retaliation for speaking up, like getting locked out or having their professional reputation hurt. They’ve reportedly snooped into financial info without consent, which is just unsettling. They promise support and compliance, but the reality feels off. For anyone considering this platform, think twice about how it handles privacy and data.

I ended up with more

I ended up with more stress than I had to begin with, and added anxiety to that. I tried this platform and Talkspace (which was even worse) because my insurance recommended them in their program. Unfortunately, these platforms are full of so-called half-professional providers with barely any experience who never respond nor show up. To make matters worse, you cannot cancel when they don't show after 30 minutes, or they will charge you $75 for that. Now, I have to take time out of my busy day to schedule sessions that never happened, and I need to see a real professional to vent about this platform and its poor service. I do not recommend it; it seems like they prioritize the provider and not the client. It's best to go to a real professional in person. Lesson learned.

I tried using Klarity and

I tried using Klarity and Headway to book an appointment with Dr. Tobiloba Adewolu, and honestly, it was just a mess. First, they made me enter my credit card details twice, which felt sketchy. Then, my appointment got pushed from 3pm to 4:15pm without much notice. The call itself was disappointing; he barely asked about my symptoms, focusing more on questions about suicidal thoughts and my middle school years, which didn't feel relevant to my current focus issues. When he suggested I needed blood work and another appointment, it felt like a money grab. I was charged $235 for a session that lasted only 30 minutes, not the promised 45. The whole experience was cold and impersonal, and I left feeling like just another number. Definitely not worth the time or money.

I really enjoy working with

I really enjoy working with my therapist; she's genuinely amazing. But the hassle with Headway has been exhausting. Since December, it’s been a constant battle over charges—sometimes they're inconsistent, sometimes they're just plain wrong. And the response? Slow and unhelpful. Every time I explained the issue, I got shuffled around to different representatives, none of whom seemed able to actually resolve anything. I've shown proof, talked with my insurance, and was even promised a refund for overcharges, but after three weeks, nothing. Insurance tried reaching out, but apparently, there's no direct line to their finance team. It's frustrating and expensive with little accountability or problem solving. I really can't recommend them after all this mess.

I began therapy through Headway

I began therapy through Headway in March 2025, thinking everything was sorted with my insurance. But after five sessions, I found out I was actually out-of-network since January, which was pretty surprising. I had checked with my insurance twice before diving into therapy, so you can imagine the shock when I got the bill. Headway admitted the mistake but didn’t refund the extra payments I made. It’s frustrating when your therapy gets tangled up in billing issues, especially when you’ve done your homework. And without live support, sorting things out becomes even harder. If you're using Headway, double-check everything—even if you think you're in the clear—because insurance stuff can change without you knowing. It was a rough experience for me.

Navigating Headway's customer service is

Navigating Headway's customer service is like trying to solve a puzzle with missing pieces. I had a billing issue and contacting a real person felt nearly impossible. It's frustrating when you're just trying to sort things out and keep hitting walls. If your therapist uses Headway for billing, I'd advise you to reconsider. The company's approach seems to be all about delay and deflect, rather than genuinely resolving issues. I usually prefer working out issues directly and love leaving positive feedback when deserved, but Headway's service was disappointing. After months of back and forth with no resolution, I felt compelled to share my experience. It's disheartening to see such poor service, especially when customer care should be a priority.

Frustrating experience

I recently had a frustrating experience with Headway that left me feeling deceived and out of pocket. When their system for verifying insurance benefits went down, they assured clients that they wouldn't charge any cancellation fees. But guess what? I ended up with a $2,900 bill for cancellations due to their own technical mishap. It just feels wrong and unethical. I stuck to my end, attending scheduled appointments and only canceling when Headway's system failed. Yet, they still charged me. It's like they promised one thing and did the opposite. If you're using Headway, please keep an eye on your billing and consider reaching out to relevant authorities if you face similar issues. This kind of practice shouldn't go unnoticed.

I had a frustrating experience

I had a frustrating experience with Headway that left me feeling pretty upset. They charged me multiple times for the same session, even though my insurance had already covered it. When I reached out for help, they gave me different stories and didn't seem interested in resolving the issue. It felt like they were trying to squeeze extra money out of me, and it was really stressful. What made it worse was that I was relying on their services during a difficult time, and instead of support, I got a headache. Trust is so important in mental health services, and I felt completely let down. If you're considering using Headway, think twice. It's not worth the hassle and stress, especially when you're already dealing with enough.

In 2022, I encountered billing issues

In 2022, I encountered billing issues with Headway, as they miscalculated my co-pay for counseling sessions, resulting in a $1200 loss for them. Despite my switch to cash payments, contacting customer service was challenging, with limited responsiveness. Recently, after resuming services with Headway through an in-network insurance plan, they again miscalculated my co-pay, claiming $85 owed per session. Despite inquiries and escalations, the billing problem persists, causing frustration, financial strain, and even session cancellations. Headway's ongoing incompetence in handling insurance matters hinders mental health access and underscores the need for a more efficient customer service and billing department.

So frustrating!

So frustrating! I signed up with Headway for therapy sessions, and right off the bat, they asked for my credit card info and charged me $117 per session, even though my insurance only requires a $20 copay. I thought I'd get refunded the overcharge, but it’s been over two months, and Headway still hasn’t submitted any of my claims. I tried reaching out multiple times, but they don’t have a call center—you can only submit online tickets. Each time, I get a different excuse: wrong insurance company, wrong state, needing permission from my insurance (which wasn’t true). My therapist even tried to help, but no luck. It feels like they have no reason to fix this since they've already overcharged me by nearly $300.

Unfortunately, it was mess

Dealing with this company is like trying to solve a puzzle with missing pieces. They promise the world but fall short, especially when it comes to credentialing, which is supposed to be their bread and butter. It's a constant uphill battle—missteps in applications, poor communication, and unhelpful responses. You end up doing their work, like you're part of their team without the paycheck. It's beyond frustrating. If there were other affordable choices for credentialing, I'd jump ship in a heartbeat. But as a private practitioner, the options aren't exactly overflowing unless you're swimming in cash. It feels more like battling bureaucracy than getting actual help. They're just not up to par, unfortunately.

I was really hoping Headway

I was really hoping Headway would be a great support for my practice, but it turned into a bit of a mess. It seemed like every week there was some new billing problem or glitch in the system. I felt like I spent more time fixing errors and calming stressed clients than actually focusing on their care. Communication? Not great, especially when I needed quick answers. And those insurance hiccups? A real headache. More than once, my clients were left worrying about unexpected bills, which was frustrating for everyone. As a clinician, I expected more reliable and responsive service. If you're thinking about using Headway, just be ready for some extra work and potential stress—it might not be the smoothest ride.

You won't believe what happened

You won't believe what happened with our counseling sessions. We were just starting to make progress with Christopher Baumann, and suddenly, out of the blue, he canceled everything. No direct message, no heads-up—just vanished. Apparently, he sent an email, but we never saw it. I had to reach out to Headway myself to get any answers. Christopher claimed he wasn't doing couples counseling anymore, but his profile on other sites still says he does. Feels like we were left hanging without a proper explanation. Now, we're stuck looking for someone new just when we were getting comfortable with him. Honestly, it's really frustrating and makes me question how Headway handles their clients and providers.

I really need to share

I really need to share my experience with this billing company. It's been a frustrating ride. They just can't seem to keep track of my insurance info, even though I've provided it several times. Each session, I got billed different amounts, and it never matched the co-pay I was told. They're pointing fingers at my provider, and my provider is pointing right back at them. Both admit I was overcharged but refuse to refund me until they "check with the insurance company again." It's like they're holding my money hostage. I have written proof of their mistake, but they still won't honor my actual co-pay. This feels completely unethical. Thankfully, I've got enough evidence for a chargeback if needed.

I've had such a frustrating

I've had such a frustrating experience with Headway. I was supposed to have a $20 co-pay per session, but after four sessions, I realized they were charging me $40 each time. My therapist, Rebecca, wouldn't give me their contact details, so I was stuck in a loop between her and the company. Headway claimed they confirmed my co-pay with my insurance, but when I called, the insurance company had no record of it. I even got a temporary refund after disputing the charges with my bank, but then Headway somehow got my new card info and charged me again. They still owe me $80, and now they’ve charged me $74 and $98 for sessions I didn’t authorize. Seriously, avoid Headway for your own peace of mind.

I have to say, my

I have to say, my experience with the patient portal has been a bit of a rollercoaster. My provider is fantastic, so no complaints there, but the portal? That's another story. It keeps saying my provider isn't covered by my insurance, which is just plain wrong because they bill my insurance every time. My appointments? Sometimes they just vanish into thin air, no cancellation notice, nothing. Then there's the whole time zone mess—schedules in one zone but actually books in another, which really throws me off. They tried to explain it by saying the scheduling feature is only for the first appointment, but come on, it's 2026. Shouldn't the platform handle follow-ups too? It’s just frustrating.

Dealing with Headway as

Man, dealing with Headway as a client is a real pain. Last year, I had so many billing issues with them. They messed up my billing and kept emailing me every other day, asking for more money. Reaching out to them is a nightmare since there's no phone number, and their chat bot is useless. Just to send a message, you have to scan and upload your insurance card again. It's ridiculous. This year, they charged my credit card the full "estimated" amount before even checking with my insurance. I had already met my deductible, so it should have been $28, not $133. No legit health care provider does that. Then, I'm stuck trying to contact them again, which is a hassle. As a client, it's just awful.

I started using this company

I started using this company for therapy, and it has been a rollercoaster. Initially, their processor just didn't process anything for months, leaving me in limbo. When they finally got around to it, there was a whole mess with my insurance coverage. Communication has been all over the place between Headway and my therapist, which is super frustrating. I explained to Headway that charging me for multiple sessions on the same day would mess up my finances, but they didn't seem to care. I'm dealing with their customer service now, but surprise, surprise—I just got hit with a hefty charge for several sessions. It's been a nightmare, and it's really stressing me out. Thanks for the 'support'.

My mental health provider utilizes

My mental health provider utilizes Headway, and the recurring issue of incorrect billing for sessions has become a constant frustration. Unlike other billing companies or providers I've engaged with, Headway consistently miscalculates my charges, deviating from the straightforward $25 co-pay that should apply. Engaging with their customer service has proven to be an unpleasant experience. The absence of a direct phone line and the unclear, possibly AI-generated or non-native English messages in the help center contribute to the overall dissatisfaction. The subpar performance of Headway as a company might even lead me to consider discontinuing my services with my mental health provider.

I had an appointment

I had an appointment with Sandy Abdelkedous, and it wasn't the best experience. During our session, I tried to share my struggles, including a recent hospitalization and a call to the suicide hotline, but it felt like she wasn't really listening. At one point, she even left to use the restroom, which felt dismissive given the weight of our conversation. Adding to this, I missed my second appointment due to a family emergency and was shocked by a $200 cancellation fee. I wasn't informed about such a hefty charge, as the most I'd ever encountered was $50. When I asked for a refund, Sandy and the company were unhelpful and quite rude. I can't recommend this service based on my experience.

I've been dealing with Headway's

I've been dealing with Headway's support team for over a month now because of extra charges on my credit card, thanks to their billing mistake. They billed the wrong insurance, and I got hit with a $200 charge two months after I already paid. Tried to get my credit card info removed, but they just ignored me. For weeks, I’ve been begging for a call, but they only use a ticket system. I’ve opened several tickets, but they keep closing them without helping. First, they said my therapist’s license was inactive, then it was a billing error. Today, another $200 charge appeared. I’m done – disputing it with my credit card company. My therapist is leaving too, and I won’t use Headway again.

I was in a pretty

I was in a pretty bad mental health spot and booked through Zocdoc. My provider worked with Headway for insurance stuff. But, Headway kept saying my deductible wasn't met. Anthem even called them, confirmed everything was fine, and gave them a reference number, but Headway still didn’t get it right. It was super frustrating and delayed my treatment when I really needed it. It's shocking how a mental health service can be so off and rely too much on automation without checking things properly. Their inefficiency makes it hard for patients in crisis and puts providers in a tough spot too. Honestly, both patients and providers might want to look elsewhere until Headway sorts this out.

I've been working as an

I've been working as an independent provider and also through Headway, and recently noticed a huge drop in referrals from insurance panels. Turns out, Headway changed my contact info in multiple directories to their own phone number without telling me. This sneaky move has cost me a lot of income and potential clients, and now I have to go through the hassle of fixing it. What's worse, they've turned my potential clients into "Headway clients" and made it clear that if I leave, I can't take those clients with me. These tech companies are really messing things up, not just for us providers, but for the clients too. They're getting subpar care because of shady practices like this.

I stumbled upon this platform

I stumbled upon this platform while searching for a therapist through my insurance. Sounded perfect at first, right? Booked an appointment, but the therapist never called. Weirdly, without my say-so, I got rescheduled for the same day, just a few hours later. Guess what? No call again. Tried reaching out to support, but they were clueless about whether the mix-up was their fault or the provider's. Then, I started getting all these bizarre calls from "therapists" all over the country claiming they found me via this platform. It felt like a scam! Even my emergency contact got these calls. After just three days, I had to delete my account. Be careful with your info here, folks.