Headway.co Opinii 131

Let me tell you about

Let me tell you about my rough time with Headway. My doctor sent me their way to find a therapist for some surgery clearance I needed. Thought it’d be smooth, but nope. The therapist they assigned to me just couldn’t get it together. They missed not one, but three appointments. The first one? A complete no-show, no heads up. Then, they mixed up the time for the second one, trying to do it 12 hours early. And as for the last appointment, I sat there in the virtual room, waiting, messaging, and nothing. They even had the nerve to charge me $100 despite their no-shows. Took time off work for this mess, and Headway hasn’t been much help. If your care is urgent, tread carefully.

I've been seeing this psychiatrist

I've been seeing this psychiatrist for over six months, all seemed fine, they were supposed to be in-network. But now, out of nowhere, they’re out-of-network. I spent my whole morning filling out these "contact forms" to fix it, no response. Then I wasted over an hour talking to my insurance, only to find out no claims were ever filed for my sessions. Now I'm stressed thinking I might get a big bill for seeing an out-of-network provider, even though I was told they were in-network and it still shows they are. And there's no helpline to call. Now I need to find a new provider and make sure they are in-network. Gonna keep posting about this everywhere until I get a response.

I've been with Headway since

I've been with Headway since last October, and everything seemed fine until now. Suddenly, six months in, they're billing me for two sessions because, apparently, they messed up filing the claims on time. It's frustrating because I should not have to pay for their mistake. I feel they should be the ones sorting this out with UMR, not me. Their support team hasn’t been helpful at all; responses are vague and seem like they’re trying to dodge responsibility. It's really disappointing to deal with such hassle when you’re just trying to get the services you signed up for. Honestly, I’d think twice before using Headway again – it’s just not worth the risk of unexpected charges.

I've had an incredibly frustrating

I've had an incredibly frustrating experience with this service. They seem to charge my card whenever they want, without any warning. I’ve faced this issue multiple times, with random amounts being deducted, each time in the hundreds. When I reached out, they just blamed it on some “bugs” and I had to handle everything through email, which was a nightmare. There’s no direct way to call them, so getting my money back was a hassle. If your therapist offers other billing options, avoid using this platform. It feels like there’s some shady stuff happening behind the scenes. Seriously, keep a close eye on your card if you decide to use them, but I'd advise against it.

Dealing with this company was a nightmare

Man, dealing with this company was a nightmare. First, they asked for payment upfront, which seemed normal. But then, months later, they went ahead and submitted claims to my insurance without telling me. So now I got double charged and they refused to give my money back. They just kept pointing fingers at everyone else for the billing mess. I had to send them all these documents that didn't actually solve anything. Plus, trying to get in touch with them was a joke. No real phone number, just emails that take forever to get a response. And when they finally replied, it was like, "Sorry, nothing we can do." Seriously, avoid this company like the plague.

I had a pretty frustrating

I had a pretty frustrating experience with Headway. Before booking my appointments, I sent all my insurance details and even got confirmation from both Headway and my provider that my coverage was good to go. So, I went ahead with my appointments, thinking I'd just pay the usual copays. Fast forward over two months, and I get hit with a bill for more than $300 because Headway messed up my insurance verification. I've been emailing back and forth, and all they say is that their team will contact my insurance. Plus, they've got my debit card info saved, and you can't remove it. They charge you randomly, despite initial promises. I'd steer clear of them.

Dealing with Headway has been

Dealing with Headway has been a real headache. They've messed up my therapy paperwork with my insurance multiple times, which led to my sessions suddenly being billed as out-of-network. This mistake has cost me an extra $75 each time. It's happened four times now, in two different clusters, with no issues in between or after those sessions. As of now, I'm still waiting on a $75 refund for an appointment from three months ago. My therapist and I have been trying to sort this out for the past two months, but it's been a constant struggle. Be very careful with this company—they're extremely difficult to work with when it comes to fixing errors.

Using Headway was a frustrating

Using Headway was a frustrating experience, especially with insurance involved. They charged me wrong multiple times and promised a refund, but nothing came through. When I tried to sort it out, they said they wouldn't file with insurance until insurance told them to, which was just confusing and felt off. It's been months and they're still holding onto my money, making me wonder if they're just trying to scam people. If you're thinking about using them, especially with insurance, I'd be really careful. The whole thing felt like a mess and I wouldn't want anyone else to go through it. It's not worth the hassle and stress, trust me on that.

I joined this company thinking

I joined this company thinking it would be a great opportunity, but it turned into a nightmare. At first, everything seemed fine, but then they gave me wrong info as a provider. This mistake meant I got paid two weeks late, and they wouldn’t even fix it. I reached out for help, but they just brushed me off, acting like it was my fault. I ended up filing complaints with the BBB and labor department because nobody was listening. It feels like a pyramid scheme, more about getting others to join than actually helping us succeed. They lack real support or worthwhile resources, leaving you to fend for yourself. Wouldn't recommend it to anyone.

I was trying to book

I was trying to book an appointment on their site, but things went south when I hit step 4—it just wouldn't work. Reached out for some live help, thinking it'd solve things. But wow, the associate was just rude and cut the chat halfway without even helping me finish the booking. I mean, for a mental health service, you'd expect a bit more understanding and patience, right? It's not like we're booking a dinner reservation here; it's about mental well-being. Feels like the last place you'd want to encounter such behavior. Really disappointed with how they handle things, especially considering what they're supposed to stand for.

Back in January, I joined

Back in January, I joined three online sessions and got hit with a $10 fee. Then, a month later, another $25 popped up, bringing my total to $75. Fast forward to September 2025, and out of nowhere, Headway tells me they're charging my card another $75 for sessions from late 2024 and early 2025. Apparently, they messed up the claims process. Honestly, it's not right that I'm paying for their mistakes. The office needs to get their act together. While the counselor was fantastic and I'd totally follow her if she moved elsewhere, I’m done with Headway. They need to fix their billing issues before I even think about coming back.

Pretty frustrating experience

I recently had a pretty frustrating experience with Headway. They mixed up my insurance info and billed an old plan for over a month, which was super inconvenient. It took them forever to sort it out, and they even charged me for a session that should have been covered. Now I'm stuck waiting to see when I'll get my money back. The whole process was really annoying because there's no customer service number to call. You're just left sending emails and hoping someone responds. It feels like there's no rush on their side to fix things, and the support I did get wasn't helpful at all. It’s been a tough time dealing with them.

You wouldn't believe the nightmare

You wouldn't believe the nightmare I went through with this insurance company. Everything seemed fine at first—they approved my insurance multiple times. But then, out of the blue, they just rejected it without any explanation. I tried calling them so many times, hoping to sort things out, but it was like talking to a wall. There was one instance where they even had my insurer on the call with me, and still, no resolution. It's like nobody there knows what they're doing. The customer service is practically nonexistent. If you value your sanity, steer clear of this company. It's just not worth the hassle and frustration.

I tried to get an

I tried to get an appointment here, and it was a headache. If you don't put your card on file immediately, they'll cancel your appointment, which feels like they're more interested in getting paid than actually helping patients. I've been looking for a psychiatrist for a while and thought this place might be the one, but their priority seems to be money, not care. Also, their customer service is non-existent – it's all emails and bots. I had to jump through so many hoops just to reschedule. A simple phone call could have sorted it out much faster. Moving on to find a place that actually cares. Thanks, but no thanks.

I signed up with Headway,

I signed up with Headway, thinking it would be a breeze, but boy, was I wrong. The sales team painted this perfect picture, making it sound like their support was just a call away. But when I actually needed help? Crickets. You get stuck talking to a robot, and it's like you're yelling into the void. There’s no human touch, no one to actually resolve any issues. It feels like they disappear once you’re on board. The promises made were just hot air. It’s really frustrating and honestly, pretty disappointing. I wouldn’t suggest anyone go through this hassle. If you're considering Headway, maybe think twice.

I've been using Headway for

I've been using Headway for a while, thinking it was a good deal with their low cost estimates. But, wow, was I surprised when I saw the bills piling up! Suddenly, I was being charged hundreds more than I ever expected for just a few sessions. It's like they hooked me in with this attractive price, only to hit me with hidden fees later. Now, I'm stuck dealing with unexpected financial stress, and without the provider I thought I could rely on. It's really frustrating, and I feel misled. If you're considering Headway, be cautious and double-check everything. I wish someone had warned me about this before.

I can't really recommend them

I had a bit of a journey with this company. At first, things seemed straightforward with an initial price that felt reasonable. But after a few consultations, it turns out I had to pay the full price. It was frustrating to realize that what I thought was a set price was just temporary. It felt like they got me on the hook with one price, then switched it up after a while. It's not a great feeling, especially when you're trying to budget. I expected more transparency and consistency from them, so I can't really recommend them. It just didn’t sit right with me, and others should be aware before diving in.

You won't believe this mess

You won't believe this mess I’m dealing with. I’ve been trying to get my claims sorted out for ages, but it's like shouting into a void. I mean, seriously, I've contacted them at least 10 times about the same problem. They only reply with texts and emails, which is super frustrating when you really need to talk to someone. It's like there are no managers around, and the claims department takes forever—over five months just to get a claim right! It's beyond ridiculous. I wouldn't wish this headache on anyone. If you’re thinking about using their service, just don’t. Save yourself the trouble.

They need to seriously improve their customer support

I recently tried using this platform and it was a mess. The providers themselves were fine, but the customer service was terrible. You can’t even call them, everything's done through tickets. They completely messed up my insurance details. They kept saying my secondary insurance was my only one, even though I confirmed multiple times it wasn't. It took over a month to fix, and they charged me extra for past sessions. Their customer service felt like talking to robots, just scripted answers. I wouldn't recommend this platform to anyone. They need to seriously improve their customer support.

It's been super frustrating and confusing

I gotta say, dealing with this place has been a nightmare. First off, it took them a whole month to verify my insurance, and they kept messing it up. I had to go in four times, and each time, they charged my card different amounts. They never even billed my insurance! I put in a bunch of tickets, but nobody seems to know what's happening. They claim their system has some kind of super bill, but it's totally useless. There are no real invoices that I can use for insurance claims, just a basic credit card receipt with no details about the charges. It's been super frustrating and confusing.

I tried this company hoping

I tried this company hoping for some support, but it was just a frustrating experience. Felt more like they were trying to drain my wallet than actually help me. It's like their system is designed to make things worse. I mean, who even runs a service where you can't talk to a real person? No phone number, no human interaction, nothing. Just a faceless entity that doesn't care about your problems. I thought I'd get some genuine assistance, but it feels like they just want you to keep paying without providing any real value. Honestly, save yourself the trouble and look elsewhere for help.

Been using Headway for a

Been using Headway for a bit now, about 6 weeks. But guess what? None of my sessions are covered by my insurance yet. I should have hit my out-of-pocket max ages ago, but nope, still paying. Reached out to customer service a couple of weeks ago. They said, "give us two days." Two days later, I ask for an update, and they need another two days. This keeps happening, and they finally say my provider isn't "credentialed" with my insurance. Talked to my insurance, and they said that's not true. Headway asked for more time, but it's been two weeks now, and nothing's fixed. So frustrating!

Avoid this place

So, I signed up for therapy with high hopes, but it's been a nightmare. My therapist billed my sessions wrong, and suddenly, my insurance said they were out of network. When I tried to sort it out, my insurance company told me it's not true and asked for a contact number. Guess what? There isn't one. No way to reach them. I even left messages on their site and sent emails. Nothing. Crickets. What kind of mental health service has no customer support? Did some digging on BBB and Reddit, and turns out, this is a common issue. Financial mess and no one to assist. Avoid this place.

Man, I've been having a

Man, I've been having a nightmare with this company! They keep charging my credit card instead of billing my insurance for my HRA fund. Now, I’ve got bills piling up on my credit card for the last four sessions just in the past month. I’ve tried reaching out to them through their ticketing system for the last three weeks, but nothing’s happening. It's like screaming into the void. This portal might be great for providers to connect with patients, but their customer service is a total disaster. It’s beyond frustrating to deal with this mess. Honestly, it's been a real headache.

I was pretty excited about

I was pretty excited about my first appointment, but things took a turn. Logged into the online lobby 10 minutes early, feeling all prepared. The minutes ticked by, and before I knew it, I’d been waiting 30 minutes past my appointment time. No sign of the provider. Nada. Frustration levels rising, I just couldn’t believe it when I saw a charge of $100 for supposedly missing the appointment. Seriously? I was the one waiting! It's just not right to be charged for something that wasn’t my fault. It’s been a real hassle, and I can't recommend this at all after such an experience.

I've run into a really

I've run into a really frustrating billing problem. Initially, my client's insurance was all set, but now it's not working, and nobody can tell me why. This is super urgent since I already had one session and another is coming up soon. It's quite worrying because these inconsistencies might seriously affect my private practice. The lack of clear answers and support has been disappointing, and I'm left hanging without any explanation. All I want is a resolution before it impacts my business further. This kind of experience really shakes my confidence in the insurance process.

I've run into issues with

I've run into issues with them verifying my insurance, and my partner's too. We both have the exact same insurance, but while mine eventually got sorted, they still haven't verified my partner's. It's super frustrating since there's no phone number to call or any way to hold them accountable. It feels like they're taking advantage of people who really need mental health care, which is just wrong. This company should be more responsible and supportive, especially considering the sensitive nature of their services. The whole experience has left us both feeling pretty let down.

Let me tell you about

Let me tell you about my recent experience dealing with their billing department. I was shocked when I saw they charged me the full price despite being in-network for insurance. Turns out, they do this until you meet your deductible. What really got me, though, was the lack of communication. I tried reaching out to talk to a billing rep, but there was no direct line. Just endless tickets and forms to fill out with no real person to speak to. It felt like trying to communicate with a brick wall. Definitely something to keep in mind if you’re considering using their services.

Man, dealing with Headway has

Man, dealing with Headway has been a total headache. They charged my credit card when they were supposed to bill my insurance for therapy. I've been waiting for weeks to get my refund, and it's been a nightmare. Trying to get in touch with them through their ticketing system is pointless. Every time I reach out, they just keep pushing back the wait time. It's so frustrating. I've decided not to see any therapist associated with Headway anymore. It feels like they're more interested in taking your money than actually providing a service. I can't trust them at this point.

So, here’s the thing, this

So, here’s the thing, this website is a total nightmare. I mean, it’s like they’re trying to mess with you on purpose. They hit me with all these weird charges that just don’t make any sense. And when you try to get help? Forget it. They’ve got this bizarre AI chat thing that doesn’t even understand what you’re saying half the time. It’s like talking to a brick wall. Honestly, it feels like they’ve set this whole thing up just to drive people crazy. I’d seriously recommend steering clear of this site unless you want to waste your time and money.