Secret Sales Opinii 81

Good value for money on secretsales.

Good value for money on secretsales. Had no problems with delivery or returns, but when buying from multiple brands, you are charged £3.50 for each brand’s return since they do not use the same return location.

Real disounted offers, quality as described

Real disounted offers, quality as described, promt shipping & easy returns. Whay go to the shops when you can get exacty what you want at a reasonable price from the comfort of your home ?

I bought adidas trainers and the box came not in good shape..

I bought adidas trainers and the box came not in good shape.. also ordered jeans while I was out shopping, the trainers went to my neighbour as I asked but the jeans got left by my flat door. Later when I saw my emails it said jeans were put at the main entrance of my building, a place where many drug users hang around, so they could easy be stolen. Yet the email says delivered. And yes it was EVRI who did this. I will contact secret sales, if they still use Evri I won’t shop with them again.

I'd rate this company 3 stars

I'd rate this company 3 stars because they didn't respond to my complaint email about my recent order. I got a dress from Sosandar, but a button came off as soon as I tried it on. Unfortunately, I can't exchange it because they don't have my size available. Now, I have to find money to pay a seamstress to fix it. Secret Sales, please address this issue and offer a solution, and I'll update my review accordingly.

I gave 3 stars ⭐ because I got a refund

I gave 3 stars ⭐ because I got a refund, but the whole experience made me feel like I was doing something wrong. I ordered 2 shampoos and 2 conditioners, but I ended up with 4 shampoos. I had to provide pictures of the bottles I got, which I understand, but then they asked for photos of the delivery note and my original order before they finally agreed to the refund.

I've had a very frustrating experience with this company

I've had a very frustrating experience with this company, and I can't help but express my disappointment. Initially, things seemed promising with a smaller order, as it went off without a hitch - my items arrived promptly, and they fit perfectly. However, my optimism quickly turned sour when I placed a larger order on the 18th. I received only two items, one of which was faulty, and the rest of my order was nowhere to be seen. To make matters worse, the complete absence of communication from their customer service has been maddening. I created two customer service tickets, attempted a live chat, and sent multiple emails - not a single response. This abysmal level of customer service is unacceptable, and now, I'm left with no choice but to initiate a dispute with Klarna due to this extremely poor experience.

Ordered shoes in my normal size

Ordered shoes in my normal size, but they were over 1cm too long, so the sizing was off. What bothered me the most was the £2.49 delivery fee and then £3.50 to send them back (not mentioned in the listing that returns are charged). Even if I missed the fact that it wasn’t stated as free returns, it shouldn’t cost more to return than to deliver. £6 wasted for nothing, so I won't be ordering from this site again.

I was a bit shocked.

I was a bit shocked. So far, I don’t have any problems. I got the Beige Quilted Textured Patchwork Loose Fit Hooded Jacket Azura Exchange. The jacket looks like something from Temu. There is no tag or size or brand label. I don’t think this is usual. Only a tiny label on the left side says made in China.

Parcel tracking was a letdown;

Parcel tracking was a letdown; only received a DHL number after complaining. Shockingly, my item arrived two weeks late with Evri, a regrettable switch from reliable Royal Mail.

Secret Sales has turned out to be a customer's worst nightmare

Secret Sales has turned out to be a customer's worst nightmare. First, the company charges a substantial fee for returning each item, making the return process unnecessarily expensive. For instance, returning four items cost me a whopping £14, leaving me already dissatisfied. However, the real ordeal began when waiting for my refunds. The process is frustratingly slow, and it appears that if you don't actively chase your refunds, they may never materialize. In my case, the countless hours spent messaging their customer service to inquire about the status of my refunds were incredibly aggravating. Adding insult to injury, the quality of the products I received was a far cry from the enticing appearance they presented online. To avoid a similar ordeal, I strongly advise against wasting your time and money on Secret Sales. It's simply not worth the hassle.

My Secret Sales experience has been less than satisfactory

My Secret Sales experience has been less than satisfactory. I purchased a pair of boots that turned out to be uncomfortably tight. Expecting a swift refund process, I initiated a return on 10/06. The stated timeframe for the refund was 10 days. However, things took an unfortunate turn. I decided to contact their customer service for an update, and to my surprise, I was told that my item had been lost. They assured me that my money would be refunded within three days. However, a week has passed since that assurance, and there's been no communication, nor has my refund materialized. I'm now exploring if there's a formal process in the UK to report such issues. This entire episode has been frustrating and left me in limbo, eagerly awaiting a resolution.

My previous experiences with Secret Sales were just okay

My previous experiences with Secret Sales were just okay, but my recent encounter with them through ESOs has been a nightmare. Several items I ordered simply never arrived. The ordeal began when I attempted to resolve this issue; their customer service was severely lacking. They use an unreliable delivery company, and getting in touch with a human seems nearly impossible. The automated responses claim someone will assist you in 14 minutes, but that's a promise that goes unfulfilled. This level of customer service is highly disappointing, and I'm left feeling frustrated. Secret Sales needs to address these issues promptly if they want to retain their customers' trust.

I had a terrible experience with this company

I had a terrible experience with this company. I ordered a tracksuit, and they left it outside my house without my consent. It was stolen, and despite my numerous emails and providing video footage as evidence, they have refused to help or refund me. Their customer service is unresponsive, and they've essentially ignored my pleas for assistance. I'm appalled by their lack of responsibility and customer care. I'm left with no choice but to take this issue to social media to share my awful experience and warn others to steer clear of this business.

Please avoid using this website. I

Please avoid using this website. I placed an order, waited 10 days, no communication what so ever. Spoke to customer services who told me the seller was experiencing a delay in processing my order and has put it to 'the top of the pile', to then receive a refund with no email or any correspondence a few days later. I then had to yet again contact Customer Services for clarity to be told the item wasn't in stock! Whilst secret sales were 'helpful', the problem was not properly dealt with. Terrible experience, will never shop here again.

I got a pair of 'converse' thinking

I got a pair of 'converse' thinking they were real for a Christmas present. After only 2 days, one of the metal eyelets for the laces fell off. In just a few weeks, the converse logo is fading, and the canvas is separating from the rubber! Definitely not as good as the converse we've had before. When I complained, they asked for photos and details and promised a quick response. That was on March 2, 2024. I've sent more emails asking for a reply, but they haven't responded! I'm going to report this to Trading Standards!

Received a disappointing experience

Received a disappointing experience from this company. They sent the wrong item, a Boys size medium instead of the listed Men's size. To make matters worse, the automated returns process demands a £3.50 fee for their mistake – an unfair burden on the customer. Attempts to contact customer service through live chat have been futile, as no one is responding. My advice: steer clear of this company, as they seem to operate like unprofessional cowboys.

I ordered 3 pairs of Ted Baker trainers

I ordered 3 pairs of Ted Baker trainers but received 3 pairs of slippers instead. The lack of customer service, absence of a return label, and communication limited to an unhelpful robot were disheartening. It proved to be a frustrating experience, resulting in wasted time and a loss of over a hundred quid. I won't be considering this company again.

Encountered a hurdle while attempting

Encountered a hurdle while attempting to return a product. The label file provided for evri was incompatible with my devices, and the chatbot was unhelpful. Customer service merely reiterated the returns process without addressing the file issue.

Terrible experience with this company.

Terrible experience with this company. Ordered a jacket, never received it. Contacted customer service, spoke to Vanessa who promised a refund. It's been five working days, and still no sign of the refund. Absolutely disappointing service.

Unbelievable! My order hasn't

Unbelievable! My order hasn't arrived yet, and as a single mom on a tight budget, it feels like my Christmas savings have just vanished. I'm truly devastated. The prospect of not having gifts for my family is heartbreaking.

Received only half my order and

Received only half my order and reached out to customer service three times with no response. Disappointing experience with unresolved issues.