Bestcustom.co Opinii 209

I ordered what I thought

I ordered what I thought was a set of couples shirts, one for me and one for my partner. Put in the sizes and everything, but only one shirt showed up. Super frustrating since I needed both for our trip soon. They should make it clear in the ad that you need to order each shirt separately. Really messed up my plans. The shirt that did arrive was nice, good quality and all, but still, I was really disappointed. They gotta fix this to avoid confusing other customers.

I ordered a personalized pillow

I ordered a personalized pillow that was supposed to say "Daisy," but when it finally arrived almost a month later, the name wasn’t even on it. The packaging was a mess too. The pillow was wrapped in plastic so tightly that it left wrinkles all over. You could even see the white fabric peeking through if you bent it a bit. It was a real letdown, especially after waiting so long. Definitely needs some work on both the product quality and shipping process.

I appreciated the idea of honoring

I appreciated the idea of honoring our pets through the purchase, but I'm not a fan of the blanket's quality. It seems a bit too thin considering the cost. The delivery took quite a while – I placed the order on 2/22 and only got it on 3/6. I bought it as a birthday gift for my husband on 3/4, so waiting for it wasn't ideal.

My wife liked the gift I bought, and I liked it too.

My wife liked the gift I bought, and I liked it too. The only problem was the slow delivery. It was meant to be a Mothers Day present but arrived 4 days late. I even paid extra for faster shipping. Still, my wife is happy, so it’s fine. Thanks.

The shirts looked good but it took almost a month to arrive.

The shirts looked good but it took almost a month to arrive. We wanted them for his last ride like the website promised, but the delivery was much slower than we thought it would be.

The product is pleasing, but the blanket's thinness surprised me

The product is pleasing, but the blanket's thinness surprised me. While the text isn't entirely stamped on, it has an acceptable appearance.

The company was ok

The company was ok. I bought something and it was meant to come for my anniversary. It was late. But what I got was nice.

Not thrilled with the whole experience

I ordered this garden stake online, expecting it to arrive in about a week, but it took over a month! The website didn’t mention it was coming from China, so I was surprised when the tracking info showed it was stuck overseas for ages. I reached out to the company, and they blamed USPS, which didn’t quite add up. When it finally got here, the stake looked sturdy, but I'm not sure if the engraving is legit or just printed on. Plus, the stake is way shorter than it appeared in the pictures, only about 6 inches long. I'll definitely need to extend it so it doesn’t disappear under snow or mulch. Overall, not thrilled with the whole experience.

I ordered a product

I ordered a product expecting a straightforward experience, but it didn't quite go as planned. They took the photos I uploaded and cropped the faces, scattering them randomly, which was a surprise. There was no prior review of these design changes, and when I reached out, they simply said, "we only use the faces." This wasn't mentioned in any ads I saw, which felt quite misleading. To top it off, the tracking info was way off, saying the package had arrived when it was still on its way. Overall, the experience was pretty disappointing and not what was advertised. I really expected better transparency and accuracy from them.

I ordered a tree ornament

I ordered a tree ornament on December 1st, hoping it would arrive in time for Christmas. Unfortunately, it didn't show up until December 29th, which was a big letdown. I also decided against getting the card and box that were optional with the ornament. I was promised a refund of $7.98 to my PayPal account for opting out of these extras, but I still haven't received it. This whole experience left me pretty disappointed with the company. The delayed delivery and missing refund made the whole process frustrating. I expected better service, especially during the holiday season.

I need some help with an order mix-up

Hey Best Custom, I need some help with an order mix-up. I bought a hat on January 18, 2025, for my friend's 80th birthday on February 9. When the package arrived on February 4, I was bummed to find out it was a 1944 hat instead of the 1945 one I ordered. Could you please send me the correct 1945 hat? I’d really appreciate it if you could let me know what I need to do to get the replacement sorted. Also, if you could give me an idea of how long the delivery will take, that would be awesome. It clearly shows I ordered the 1945 hat. Thanks for your help! Best, Gary

I ordered this cool gadget

I ordered this cool gadget online, expecting it to arrive quickly since it seemed like it was coming from a local warehouse. Turns out, it was coming from overseas, and the shipping took way longer than I thought. I wish the website was more clear about that, so people know when to order stuff and when to expect it. Anyway, when the package finally came, the product didn't impress me. There was glue all over one part, making it look crooked, and it didn't match the picture on the site at all. I was really looking forward to it, but it was a bit of a letdown when it arrived.

Ordered this custom Diver Down

Ordered this custom Diver Down Flag beach towel for my grandson, and boy, what a letdown. Paid extra for the so-called 'Premium Quality,' but the towel felt cheaper than a discount store find. The name print came out fine, but that’s about the only good thing. Shipping took forever, and when it finally arrived, it was thin and disappointing. Definitely not the plush towel I expected, especially for the price. It's like wrapping yourself in a glorified car shammy. My grandson will have to make do with it, but if you’re expecting luxury, look elsewhere. Not worth it.

Definitely disappointed with the whole experience

I was really looking forward to my new pillow featuring my beloved gray striped cat with his cute white face. But when it arrived, the cat on the pillow was brown with yellowish face markings instead of white. Totally not what I expected. Plus, I had paid extra for premium quality and faster shipping, yet the tracking updates were super slow. The package seemed to sit at every checkpoint for days. Kinda frustrating when you’re excited about something and it doesn’t meet your expectations. Definitely disappointed with the whole experience.

The customer service was terrible

So I ordered this gift for Valentine’s Day, right? Supposed to be all romantic and perfect, ordered it way in advance. But guess what? No delivery date, nothing. Six weeks go by, and the tracking info is just useless, talking about customs and checkpoints. Finally, it shows up TWO days ago! Can you believe that? So yeah, had to scramble and buy my wife another gift because the original one was nowhere to be found. At least she liked it when it finally got here, but honestly, the customer service was terrible. Not gonna shop here again.

I ordered expedited shipping, hoping

I ordered expedited shipping, hoping to get my package in time, but it arrived late. To make things worse, the plant that was supposed to come with it was missing. It was really disappointing since I needed it to send condolences for a friend's deceased pet. The only reason I’m giving two stars is that the plant holder itself was quite nice. But honestly, I wouldn't recommend this company if you're looking for something timely and complete. The whole experience left me feeling frustrated and let down.

I ordered a cap for

I ordered a cap for the 250th anniversary, and after what felt like forever—five weeks—it finally showed up today. Funny thing is, I thought I picked black, but it's tan. Not that I'm complaining too much, though. It's all cotton, super comfy, and feels nice on my head. There's no label saying where it’s from, but I’m guessing Vietnam. My wife gave me a thumbs up, saying it suits me well. Overall, despite the mix-up with the color and the long wait, I'm kinda happy with how it turned out.

Ordered a couple of shirts

Ordered a couple of shirts from this site, and the experience was kinda off. First, the delivery took forever, which was frustrating. When the shirts finally arrived, there was this weird smell on them. I don't usually wash new clothes before wearing, so that was a bummer. And to top it off, the website was so confusing while placing the order. I thought I was getting two identical shirts, but they turned out to be completely different. Not sure if I'll be shopping here again.

I ordered something from Bestcustom

I ordered something from this site, and I’m pretty disappointed. First off, the delivery took way longer than what they claimed. And when the package finally arrived, the item was way smaller than expected. Like, much smaller. Given the price, it just doesn’t feel worth it. If you’re thinking about ordering, maybe try a more reliable site that actually delivers fast.

Ordered two shirts online

Ordered two shirts online, but when the package arrived, one of them was completely wrong. Looked like someone else's shirt got mixed in with mine. Kind of frustrating, you know? Now I'm just waiting and hoping they can send me the right shirt soon. Not the best experience, but mistakes happen, I guess. Fingers crossed they sort it out quickly.

Ordered this thing way back

Ordered this thing way back on Jan 17th and it just arrived last week. Seriously, six weeks? I had to reach out to the company three times just to get any info. The tracking was useless, showed nothing the whole time. I consider myself pretty patient, but waiting six weeks is pushing it.

The company didn’t respond well and ignored my questions.

The company didn’t respond well and ignored my questions. It took twice as long as they said to deliver. The shirt quality is about 6.5 out of 10. I asked for a refund because it took too long, but they have ignored me 2-3 times already.

Wish I could rate zero stars

This company has been nothing but horrible to work with. I ordered a wind chime as a memorial for my friend. I placed the order 10/29. It is now 11/22 and I still do not have the order. I have been going back and forth with them for WEEKS trying to get an update and now, a refund. They keep telling me it is an issue with the shipping company. Despite the fact the shipping company only shows they reveiced the shipment information and that is it. I asked for a refund on the shipping 11/13 as it had already been much longer than the 2-4 days they state on the site. They agreed on 11/14. Again, it is 11/22 and i still do not have the refund. They keep saying they can't cancel the order and refund the full amount because "the order is in transit" (even though the shipping site still only shows shipment information received), but they will refund the shipping cost. Still no money back what so ever. The literal worst company I've ever worked with. I wish I had seen these reviews before I ordered and wasted my money.

Beware!

I needed a gift for a special event, thought I'd try BestCustom, you know, get something unique. Paid extra for quick shipping, thinking it’d arrive just in time. But surprise! It's coming from China, which they didn't mention. So much for expedited shipping, right? Tried reaching out to customer service, hoping they'd cancel it or at least refund the extra shipping fee. But nah, they just kept giving me these canned responses about expediting the delivery. I'm like, "Guys, it's not gonna make it on time anyway!" Now the event's over, and I'm stuck waiting on this late package. Can’t even comment on the product quality because it’s still not here. Lesson learned: always read reviews before hitting that buy button!

This feels really unfair and deceptive

So, I ordered two custom dog frames on December 3rd for $53.97. It took almost three weeks to get them, which was already annoying. When they finally arrived, I was really disappointed. The frames were nothing like what was shown online. They claimed to be "high quality," but they were actually made from cheap particle-board. Also, they were supposed to be "easy to display," but there was no way to stand them up. I reached out to the company multiple times with a detailed complaint and pictures, but they refused to give me a refund, even though their site says "satisfaction guarantee." I even tried to leave reviews twice, but they deleted them. This feels really unfair and deceptive. I just want my money back.

I ordered a Christmas plate,

I ordered a Christmas plate, thinking it would be a lovely gift, but it was a disaster from the start. The delivery took ages, and when it finally arrived, I was shocked. The plate was made of flimsy plastic, and the design looked cheap, definitely not worth the $50+ I spent, including shipping. My husband couldn't believe the price for what we got. It was also much smaller than advertised. I tried contacting customer service via email since there's no phone number, but their response was just a generic message promising to follow up, which never happened. The plate was so disappointing that I couldn't even give it to my daughter. Their customer service is a joke, and the product quality is terrible. Avoid them!

I had quite the

I had quite the experience with an online purchase that left me scratching my head. I ordered what I thought was a unique advent calendar filled with mini tequila bottles, but when it finally arrived, much later than promised, it was just tiny plastic images. Not exactly what I had in mind when I forked out $50. They lure you in with a California address but ship from overseas, which they conveniently forget to mention upfront. And trying to get my money back? Forget about it. Even left a one-star review, but surprise, surprise, it never showed up. They claim they don't have any negative reviews, which I find hard to believe. Lesson learned: always do a deep dive on online-only sellers before buying.

Total disaster!

I ordered from Bestcustom.co, and it’s been a nightmare. I tried contacting them several times, but it’s like shouting into the void. No replies, no updates, just silence. They claim to be based in Texas, but the only number available is a dud from Vietnam. Feels like they vanished into thin air! No live support, no chat, just an email that seems to be ignored. It’s super shady and beyond frustrating. I’m starting to think I’ve been duped. All that time and money down the drain, and I’m stuck chasing a ghost order. Their customer service? Nonexistent. Feels like a scam pretending to be a legit business. Avoid at all costs! I’m disputing this with my credit card and reporting them. Total disaster!

Too disappointing

I had a disappointing experience with a company called Best Custom. I ordered a walkies dog sign, thinking I'd get something unique and well-crafted. But when it arrived, it was clear they had used images from a small business, Mac and Lilly, based in Cumbria. The quality was nowhere near what I expected. It felt like a cheap imitation, and I was really frustrated. I later found out that Mac and Lilly are the original creators of these signs. If you're looking for quality and authenticity, definitely go directly to Mac and Lilly. Supporting genuine small businesses not only gets you a great product but also helps local artisans. Avoid Best Custom if you want the real deal!

I wouldn’t recommend buying from

I wouldn’t recommend buying from this company. I ordered something with expedited shipping on December 13 because they promised it would arrive before Christmas. Guess what? It's still not here, and I haven't heard anything from them. They keep saying they're a small company, but that doesn’t really matter if they can’t keep their promises. It’s frustrating because I get tons of emails from them trying to sell me more stuff, but when I try to reach out for an update, there’s radio silence. If you can’t deliver what you promise, at least communicate properly. It feels like they’re more interested in getting more sales than actually taking care of their customers.