Insta360.com Opinii 99

Avoid these products until they get their act together!

I recently bought Insta360 Studio and Insta360+, but hit a wall with issues. I reached out to support, and it’s been a frustrating loop ever since. They keep asking the same questions without solving anything. They said they’d escalate my issue to 'engineering,' but I ended up talking to someone else and got the same promise. It's like a broken record. Then, in the middle of the night, I get bombarded with messages asking for info I already sent. When I don’t reply immediately, they wonder why. The software is full of bugs and the support team is beyond useless. Avoid these products until they get their act together!

I wouldn't recommend Insta360

I ordered from Insta360 and it was a total nightmare. My order disappeared into thin air, and after waiting ages, I got a vague message saying it would be shipped soon. Then, out of nowhere, they said they needed more time to sort things out. Talk about mixed signals! It felt like they were just stringing me along with no real plan. The whole experience was super confusing and really frustrating. I honestly felt like they didn't care about me as a customer at all. Their support team is slow and disorganized, making it hard to trust them with your money. I wouldn't recommend Insta360 to anyone based on my experience.

I ordered a camera online

I ordered a camera online from a UK store, and it's been over two weeks, but still no sign of it. Tried reaching out to their support team, and they couldn't even give me a clear answer on when it'll arrive. You'd think sending another package to London would be simple, right? Just a couple of days, maybe? But nope, no luck. I was really looking forward to getting my hands on it, and now I'm left waiting without any updates. It's pretty frustrating not knowing what's going on, especially when you're eager to start using something new. Just wish they'd sort it out and keep their customers in the loop better.

I had my X3 for

I had my X3 for a few years, and it was alright, until this trip to the river. I wasn't even that deep, just about 2.5 meters, and water still managed to sneak in. Wasn't expecting that at all. So, I contacted their support team, hoping for some help, but all I got was their usual scripted response. It really got under my skin. It felt like they didn't even bother to understand my issue. It's been a frustrating experience, to say the least. After this, I'm pretty much done with them. Heard some good things about the DJI 360, so that’s likely my next move. At least they seem to care about their customers.

Bought the Insta 360 X5

Bought the Insta 360 X5 with the invisible stick and extra support mount, hoping for some epic shots. But, things went south quick. The stick snapped in just two months, and my camera got wrecked during a ride. I reached out to customer service, but they kept me waiting for days without a proper response. After finally getting through, they refused to replace anything because I went over 80km/h. I’m super bummed about the whole experience. The quality didn’t match the price, and the service was disappointing. If you're considering this, maybe check out other brands. This experience was a real letdown.

I ordered from their website

I ordered from their website thinking it would be easy. But soon after, I realized it would take 10 days to arrive, and I was moving in 5 days. I quickly contacted their customer service to cancel. HIKARI replied, asking why I wanted to cancel just hours later. Despite my quick request, I got an email 12 hours later saying the item had already shipped. Then, another email from HIKARI, 5 hours later, apologized but said it was too late. When I asked for the return address, they ignored me for 3 days. Turns out, the return address is in Hong Kong. Seriously, avoid these folks. Shop somewhere else.

I picked up the Insta

I picked up the Insta 360 X4 because their website made it look perfect for capturing those epic motorcycle rides. The angles you can get with the action invisible stick are something else, but let me tell you, the stick is not as durable as they claim. Mine snapped in under four hours of use, and it wasn't just a fluke; it happened twice. Reaching out to customer support was a headache—they don’t make it easy to get help. Honestly, for the price, you might be better off with a GoPro or DJI. Planning to share some of my footage soon, but just a heads up if you’re considering this camera. Cheers!

I had the worst experience

I had the worst experience with this company. Ordered the GO 3S camera and they sent me the GO 3W instead. Took them 10 days to deliver the wrong item. I immediately asked for a refund, and they tried to bribe me with $10 to keep the wrong camera. When I refused, they told me to send it back to Hong Kong within 7 days. I mentioned that consumer law gives me 14 days and that it’s their mistake, not mine. I had to open a case with PayPal before they finally offered a return label for Germany and the USA. Seriously, avoid buying directly from them. Stick to UK physical stores or trusted proxies.

Got the insta360 X5 with

Got the insta360 X5 with all the genuine accessories as a birthday surprise. Took it for a spin on my bike, hitting some easy off-road paths. Within 15 minutes, the selfie stick just gave up, sending my brand-new X5 tumbling to the ground and scratching both lenses. Reached out to customer support, and they quickly informed me that the selfie stick isn't designed for any action activities. So here I am, with an "action" camera that can't handle action. It's kinda disappointing, to be honest. Thought it would be more robust. If you’re planning to go off-road, maybe reconsider the accessories.

VERY BAD SERVICE

VERY BAD SERVICE I had a terrible experience with this company. I’ve been waiting for more than a week, and my order of nearly £1000 still hasn't been shipped. After reading all the bad reviews, I can tell I’m not the only one who’s upset. Customer service saw how late the order was and just stopped responding. I really can’t understand how such a big company has such poor and untrustworthy support. I am sure these good reviews are fake or somehow paid for. Jin was not helpful at all, and I am now looking to cancel this order from this horrible website. VERY BAD SERVICE

I got this camera, right,

I got this camera, right, thinking it’d be perfect for my adventures. But man, from day one, it was a headache. It started with a screw snapping inside the camera from their selfie stick. You’d think with an extended warranty, they’d fix it up, but nope. Customer service? Let’s just say it’s been a wild goose chase for months. I’ve tried calling, emailing, you name it, and I’m still stuck with a camera that won’t even turn on now. It’s like they just don’t care about fixing anything. I’m at a point where I just want my money back. Trust is gone, and I’m done with their stuff.

Their customer care appears to be handled by individuals

I've had an incredibly frustrating experience with Insta360. Their customer care appears to be handled by individuals who have as much of an idea as I do. I've been constantly plagued by issues with downloading and exporting, and I followed their recommendations, even renewing my devices. I spent an absolute fortune and wasted many hours trying to get it to work, to no avail. It seems like I'm going to have to part ways with the product because I wouldn't want to resell it to anybody in good conscience. For me, it's back to GoPro, where I've had more reliable experiences.

I was really excited

I was really excited about the new GO 3S, but Horizon Lock just refused to work. It's been a whole month trying to sort it out, and then another month just to get a refund. To make matters worse, the refund was less than what I initially paid—no explanation given. When I reached out to technical support, it felt like talking to a brick wall. And commercial support? Just as useless. Honestly, Insta360's advertising is pretty misleading, and their support teams are frustratingly unhelpful. I wouldn't recommend buying anything from them. Save your money and look elsewhere.

I was really excited

I was really excited about the Insta360 X4 because of its GPS Stats feature. Adding latitude and longitude coordinates to my videos was a game-changer for my travel vlogs. But out of nowhere, they just removed it a few months ago. No warning, no replacement feature, nothing. It’s frustrating because that was a big reason I chose this camera. Now it feels like I'm stuck with something that doesn’t fully deliver on what was promised. And trying to get help? Forget it, the support feels pretty much non-existent. It’s such a letdown from a brand I had high hopes for.

I ordered the X5 camera

I ordered the X5 camera online from Insta, thinking it'd be a quick 2-day delivery as promised. But it dragged on for over a week. Needed it sooner, so I ended up grabbing another from a store nearby. The hassle didn't end there, though. Returning the original was a nightmare! The process was confusing and full of unnecessary steps. I kept going in circles with some bot, asking me repeatedly if I was sure about the return. I just wanted a straightforward way to print a return label and send it back, but that wasn't an option. Not thrilled with the experience.

I thought I'd found a

I thought I'd found a solid repair service for my camera, but it turned out to be a nightmare. I sent them photos and filled out all the forms, thinking my repair was approved. After shipping my camera to them, they suddenly claimed it wasn't covered. Then, they tried to charge me $300 to fix a single lens! I declined, and they had the nerve to ask for $148 just to return my camera. None of these costs were mentioned upfront when I submitted my request with images. This whole experience felt like a scam. Be careful if you're considering using their services!

I've been trying to reach

I've been trying to reach out for a whole week about an item missing from my order. Sent emails, tried the online chat, but it's just AI or keeps saying to wait for an agent. Still no response after 7 days. It's frustrating dealing with a company that doesn't seem to care about its customers. I expected at least some acknowledgment, but nothing. Now I'm considering starting a PayPal dispute just to get their attention. It's disappointing and I'll be looking elsewhere for future purchases. Not worth the hassle if they can't even respond to a simple inquiry.

Thanks for looking into this for me!

Hey there, I noticed something odd with my recent order. Got a message saying it was shipped, but the USPS tracking still shows it's stuck in "Pre-Shipment" from May 4th. It’s been sitting like that for 10 days now. I'm curious if the package was actually handed to USPS or if there's just a glitch with updates. If it hasn’t been passed over yet, I’d love to know when that’s going to happen. Just need a heads-up on any potential hold-ups or shipping hiccups and a realistic idea of when it might show up. Thanks for looking into this for me!

I got the Insta 360

I got the Insta 360 Go 3 S because I was told it could be used without the app, only needing it for file transfers. But when I got it, the camera was stained and wouldn’t work unless the app was activated. I tried contacting customer service, but no response at all. I was thinking about getting the two-year warranty, but glad I didn't. Now, I just want to return this product. It's really annoying that they force you to use an app that doesn't even seem necessary. Please respond to my emails so I can get a refund and return this camera.

I wanted to return an

I wanted to return an item I bought, and it was within the 15-day return window. I thought it would be straightforward, but it took almost two weeks just to get the approval for the return. And then, they slapped me with a $12 fee for return shipping. When I finally sent it back, I was shocked to see they only refunded $25 out of the $75 I originally spent on the item. They didn't even bother to explain why I got so little back. It's frustrating and honestly, feels like a rip-off. Definitely not happy with how they handled this.

I was really looking forward

I was really looking forward to trying out this product, but my order is super delayed. The customer service team is the worst, they don't seem to care about their customers at all. Every time I call or email, they just lie or give me a slow, nonsense response. It's like they want us to beg for what we already paid for. I've reached out multiple times, and it feels like talking to a wall. I hope I can eventually get my order and update this review with something positive, but right now, it’s just a frustrating experience.

I bought this 3 suction

I bought this 3 suction car mount and was super excited to use it. But one of the suction cups failed while I was driving slowly. I called their customer service and sent all the pictures and videos they asked for. They promised me a response within 24 to 48 hours from their technical team, but it's been four weeks now, and still nothing. It's really frustrating because I spent $450 on this, and it feels like money down the drain. Their customer service is just terrible. I wouldn’t recommend this product to anyone.

Ordered from the official Insta360

Ordered from the official Insta360 site, package arrived super quick, like 48 hours. But, it doesn’t work with my computer, which was a huge letdown. Battery life is also a joke; it runs out just as fast as my old £50 GoPro. And this one cost me £349! Tried to return it, but they gave me some sketchy address in Hong Kong and said I have to pay for shipping. Doesn't even seem like a legit place. Now I’m stuck with an expensive paperweight and worried I won’t see my money again. Wouldn’t recommend it to anyone.

I had a terrible experience

I had a terrible experience with this website. They have zero communication. When I tried to ask a question or get a refund, they kept asking why (even though I already explained on their site). They push you to give a reason, saying they'll process the refund in 2 days if you don't respond. I replied quickly, within 20 minutes, but then they ignored me for another full day. It's just frustrating and unprofessional. Seriously, save yourself the headache and stay away from this site. It's not worth the hassle.

Not recommended at all.

I ordered a camera from this company, and they sent the wrong free gift. I reached out to customer support and waited three days for a response. They just stopped replying altogether. It felt like they were doing everything possible to avoid fixing the mistake. The camera itself is not impressive, definitely not worth the money. I regret not going with one of the top brands, which also have much better customer service. Overall, a really frustrating experience with this company. Not recommended at all.

Ordered a bunch of stuff

Ordered a bunch of stuff from Insta360 and they forgot to include a "free" item they promised. Spent weeks emailing back and forth with customer service, who took forever to respond. They finally said they'd refund my credit card for the missing item, but guess what? No refund ever showed up. Total waste of time and effort. Now I'm telling everyone I know to steer clear of this company. Their tech might be cool and their marketing slick, but their customer service is a joke. Avoid at all costs.

I picked up an x3

I picked up an x3 in December, excited to try it out. Unfortunately, the selfie stick that came with it broke after just two uses. I reached out to customer support right away, and they assured me a replacement was coming. A month goes by, nothing arrives, so I contact them again. They had no record of my first request! It’s like it vanished into thin air. Now, nobody seems willing to help me out. It's been super frustrating dealing with this. Honestly, I wouldn't recommend getting an Insta360.

It arrived broken

I ordered something from this company and it arrived broken. I reached out on February 24th, 2025, and they sent a ton of emails back and forth. It took forever to get someone to actually pick up the broken product. We're talking until April 7th, 2025! When they finally got it, they said it was too late to do anything, even though I had contacted them well before. Their customer service was terrible. Definitely wouldn't recommend ordering directly from them.

I recently had a frustrating

I recently had a frustrating experience with this company. Ordered an item, and when I wanted to return it, things went south. Despite the item coming from their Worcester warehouse, they insisted I ship it back to Hong Kong and cover the shipping costs myself. Felt like they were making it super hard on purpose to avoid accepting returns. Customer service was a mess, couldn't get any clear answers or help. All in all, a very disappointing experience.

Ordered a camera from Insta360

Ordered a camera from Insta360 a few weeks back, and it's been nothing but a headache. The camera got “lost” during shipping, and the company’s been zero help. No updates, no solutions, just a bunch of lame excuses. Trying to reach their “support” team is a joke, and when they do reply, it's like they don’t even care. Left hanging with no camera and no answers. If you're considering buying from these guys, think twice. Bad experience all around.