Henry Meds Opinii 113

Predatory billing, broken systems, and garbage customer service — run the other way

Henry Meds is a textbook example of how not to run a business. I submitted a cancellation through their online form (the exact method they require), well before my next payment was due. Despite this, I was still charged nearly $300. When I reached out, I got nothing but robotic, copy-paste responses from a rep named Aleksander M., who embodies the worst kind of customer service — smug, unhelpful, and completely disconnected from reality. Aleksander repeatedly ignored the actual issue: I canceled, their system failed, and they still charged me. Instead of fixing it, he just kept parroting “policy,” as if hiding behind fine print somehow justifies taking someone’s money after a valid cancellation. Even when presented with a screenshot showing a clear cancellation date before the charge, they refused to issue a refund. It’s clear Henry Meds is more interested in squeezing every last dollar out of people than honoring basic fairness or accountability. They’re running a system where, if their back-end fails to log something, they act like it never happened — and then they stick the customer with the bill. Absolutely shameful. You can’t trust them to handle your information, your payments, or your time. And if anything goes wrong — even if it’s their fault — they’ll just repeat the word “policy” like it’s some kind of get-out-of-jail-free card. Aleksander, your “support” has been insulting. You’ve made this entire process harder, more frustrating, and more disrespectful than it ever needed to be. Do not give this company your money. There are better, more honest services out there. Henry Meds is a scam with a support team to match.

Real headache

Dealing with this company has been a real headache. It’s been almost two months, and I’m still tangled up in shipping issues. After my consultation on April 1st, my prescription didn’t arrive until April 18th. I’ve talked to customer support multiple times, and they keep saying the medication is on backorder, and it might take another 7-10 business days for the pharmacy to receive it. Once I finally got my meds, I had to wait another four days before starting. Now I'm stuck waiting again, and my first month’s supply will run out on May 22nd. Reaching support through the portal didn’t work, and even after putting in a ticket for email contact, there’s still radio silence. I called customer service, and they said the pharmacy is on backorder, but nobody knows when my order will ship. I asked to cancel my subscription and get a refund, but after being put on hold, the call disconnected. So I canceled the auto-renewal through the portal and emailed support demanding a cancellation and refund. If they don’t respond, I’ll take it up with my bank.

I decided to try ordering

I decided to try ordering a year's supply of Semaglutide from HenryMeds, thinking it would be convenient and cost-effective. When the package arrived, it was from a different pharmacy, and it came hot without any syringes. I reached out to HenryMeds, concerned about the medication's condition. They assured me that the heat wouldn't affect the meds, but I was not convinced. I explained that my monthly meds always arrived in a cooler bag with ice packs, unlike this shipment in a simple plastic bag. I asked for a replacement or at least a discount, but they refused. I used to be really satisfied with their monthly service, but this bulk order experience was disappointing. I'll be looking elsewhere for my future needs.

It's frustrating

I had a video chat with the NP a couple of weeks back, and it was honestly great. She seemed really positive about the meds arriving soon, but here I am, two weeks later, and still nothing has shipped. I was hoping to kickstart my weight loss journey last week, but now I'm stuck waiting. It's puzzling because others seem to get their meds on time. I reached out to HenryMeds via email two days ago, and all I got was a generic reply promising a follow-up. This is a bit of déjà vu because I had similar issues with HER. They took ages to deliver my meds, and refills were a nightmare. Now, I'm worried this might happen again. It's frustrating when you’re eager to start but just can't.

Dealing with this company has been a headache

Man, dealing with this company has been a headache. I know shipping issues aren't their fault, but come on. I signed up for testosterone on December 23rd, and now it's January 16th with nothing to show for it. The communication has been terrible - just generic email responses and no real help. I've called multiple times a day, but after being on hold for like 17 minutes, I always get disconnected. My card's about to be charged again, and I still haven't received anything. I had no problems with my local clinic, but I thought I'd save some money here. Big mistake. I'm giving it a few more days before I cancel and try to get a refund. Not impressed at all, Henry Meds!

I've been using this TRT

I've been using this TRT service for a while now, and it's been a bit of a rollercoaster. Out of the three shipments I've received, two were delayed, with the first one taking a whopping three weeks to arrive. Now, I'm anxiously waiting for my fourth shipment, but it’s already 18 days late, which has thrown off my dosing schedule. The company isn't missing a beat when it comes to charging me monthly, though. I'm about to be billed for the fifth time, yet I've only gotten three shipments so far. I originally signed up for six shipments at a specific price, but with all these delays, I'm seriously considering looking for a more dependable provider.

Hidden fees will be charged to your account!

While this company might seem great to get started with, please note what they do not tell you is if you do not renew your 3 month med supply and do not cancel, you will be charged a "subscription fee" of $49/month. I had zero idea I was being charged this amount for 6 months! After calling their customer service line, they were of no help and denied my request for a refund. They are not forth coming with this information during your first call or during your consultation with the doctor. DO NOT use this company! There are other companies that offer the same service without the hidden fees. This cost me $343 with nothing in return. What a fraud!

I've had this experience with

I've had this experience with the pharmacy where I was supposed to get injections, but they kept pushing oral tablets on me instead. It was a nightmare trying to sort it out. I ended up making six calls in five days and sent a bunch of emails to get things straightened out. Every time I called, they promised to resolve it and said they'd call me back, but that never happened. I even had to record our conversations as proof. It felt like they were intentionally dragging their feet, delaying my prescription by over 10 days. And the billing? Overcharged and a pain to fix. In the end, I got my refund, but I can't get back the lost time.

It's been a bit of

It's been a bit of a rollercoaster dealing with this pharmacy lately. I reached out to their staff a few times to figure out when my order would arrive, and each time, I got different answers. We're talking 10 business days since I had a chat with my doctor, and my order is still somewhere in the "being processed" limbo. It's kind of frustrating because it seems like their staff aren't all on the same page, and the whole pharmacy process just drags on. Honestly, it hasn't even been that long since I started with them, but I'm already second-guessing my choice. I really hope things improve soon or I might have to look elsewhere.

Man, dealing with this pharmacy

Man, dealing with this pharmacy has been a nightmare. A week without my Semiglutide now, and it’s like talking to a wall. I've reached out to customer service three times, and every single time it’s the same old story: “We’re looking into it.” Yeah, right. My prescription is stuck in "processing" purgatory, and it's clear they couldn’t care less about their customers. They keep charging me each month, yet can’t manage to refill a simple medication? It’s beyond frustrating. Honestly, it’s just ridiculous how they handle things. It feels like they don’t even care about the people relying on them. It's just not right.

I thought Henry Meds would

I thought Henry Meds would be the solution I needed, but it turned out to be quite the opposite. They claimed they'd sent my prescription, but nothing arrived, and then they charged me an extra $100 to send it again. The customer service was frustrating; they said they tried calling through email, but there was never a missed call on my phone. It felt like they were just giving me the runaround when I tried to cancel my prescription. And to top it all off, the medication didn't help me lose any weight. It's been a disappointing experience, and I can't say I'd recommend them to anyone looking for reliable service.

I signed up with Henry

I signed up with Henry Meds back in December 2024, and initially, everything seemed fine. I met with the nurse practitioner, got my medication, and even received two refills. But, when the second month rolled around, I was charged $150, and no refill ever arrived. I've reached out to their support multiple times, and each time they promise to expedite my refill. Yet, here I am, over a week past my first month, and still nothing. It's really frustrating. If you're thinking about using their services, be careful. I'm so annoyed right now that I'm even considering legal action. This experience has been a nightmare.

I had a pretty bad

I had a pretty bad experience with Henry Meds. They tried to bill me nearly $400 for my second month, which was way too much. I spent five days going back and forth with them on the phone and email, trying to sort out the overcharge. In the end, I decided to cancel, but they refused to refund the $200 they had just charged me, even though I didn't receive any medication. It felt quite sketchy. Plus, the meds didn't even work for me. If you look up reviews on BBB and Reddit, you'll see a lot of people saying the same thing about their pricing and meds. It was a really frustrating ordeal. Save your money and time.

I decided to try

So, I decided to try Henry Meds for my medication needs. They hit me with a $249 charge just for scheduling an appointment, which felt steep. Then, it took two weeks to actually see a doctor and another week to get my meds. By the end of it, I was out $1250 for just three months of medication. When I chose not to renew, they sneakily switched me to some maintenance fee without telling me. I only noticed when I saw the charges on my account and they outright refused to give my money back. This whole experience just felt shady. Honestly, there are way better options out there. Avoid Henry Meds if you can.

For a couple of years,

For a couple of years, I thought I was in good hands with this company. But suddenly, everything took a nosedive. The staff started acting pushy, not like before. My last visit was the worst—my provider insisted I stock up on $3,000 worth of meds, claiming there'd be a shortage soon. Surprise, surprise, no shortage ever happened. And when I asked for a letter of necessity to get some money back through my HSA, they flat-out refused. It feels like a scam. They did try reaching out to make things right, but nothing's been fixed. Honestly, it's been a huge headache. I wouldn’t recommend them to anyone.

I decided to try out

I decided to try out Henry Meds, thinking it'd be smooth sailing. Boy, was I wrong! After a few weeks of waiting, I was billed for a prescription that hadn't even shipped yet. I reached out through their portal, and it took a couple of days just to get a response. When they finally got back to me, the NP told me to check the website for info and videos, but finding them was like searching for a needle in a haystack. The customer service? Not great. Communication and clarity? Even worse. Honestly, I wish I'd never bothered with Henry Meds. It's been a frustrating experience from start to finish.

I had this virtual consultation

I had this virtual consultation for my medication and was promised it'd arrive later that week or maybe early the next. But, weeks dragged on, and it was still stuck on "order received." I tried messaging them during business hours, but the chat was always closed for some reason. So, I sent three emails. Finally, I got a response to my first email weeks later, just to be told it's "in process." It's been super frustrating. I just want some clear communication and my medication on time. Is that too much to ask? It feels like I'm shouting into the void with no one listening or caring.

I tried using Henrymeds for

I tried using Henrymeds for my prescription, but the medication didn't work for me. I decided not to refill it, thinking that was the end of it. Then, out of nowhere, they hit me with maintenance fees because I was an "inactive patient." Seriously? When I asked for a refund, they flat out refused. It felt like they cared more about squeezing money out of me than actually helping. There are definitely better, more affordable options out there. I wouldn't recommend Henrymeds to anyone – they just seem greedy and unhelpful. Look elsewhere for your needs!

I was really looking forward

I was really looking forward to getting my medication, but things went south quickly. The UPS driver snapped a pic of a package that wasn't even mine, claiming it was delivered. Seriously? I specifically asked Henrymeds to send it to a pharmacy so I could pick it up myself. Trusting these delivery folks was a mistake. Now I’m stuck without my meds and feeling super frustrated. It's making me wonder if this whole thing is some kind of scam. All I wanted was my medication, and now I’m left dealing with this mess. So disappointing.

I had a really frustrating

I had a really frustrating experience with this service. The medication didn’t work at all for me. Then, out of the blue, they just stopped sending my medication. They claimed it was some kind of mistake, but wouldn't do anything to make up for it. I asked for either a refund or extra treatments to cover what I missed, but they flat-out refused. To make things worse, when I decided to cancel my subscription, they didn't process my cancellation request or even bother to confirm it. Overall, a very disappointing experience.

I feel cheated by this

I feel cheated by this company. They ask for your credit card just to hold an appointment, but then they charge you $300 even if you don't go through with it. I tried to cancel, but they didn't stop the charges right away. You actually have to talk to one of their sales reps to cancel it officially. It's crazy. They keep charging you until you go through this whole process. It feels like a scam and they should be shut down. This whole thing seems criminal to me. Just be really careful if you decide to sign up.

I had a frustrating experience

I had a frustrating experience with this company recently. They promised me a $100 discount, but then charged me the full amount anyway. When I called to get my money back, they refused to refund me and only offered store credit. I was not happy with that, so I appealed the decision. It's been weeks now and I haven't heard anything back from them. It's really disappointing and feels like they don't care about their customers once they have your money. Definitely not going to recommend them to anyone.

BUYER BEWARE

BUYER BEWARE! Henry Meds has been charging me for months when I never signed up for its program. All I did was ask one question and said not thanks. They will not refund my money even though they have nothing verifying me signing up. Henry Meds also goes by the name Adonis Health Inc., both have a 'F' Better Business Rating. I caution you of their shading practices, also other companies offer you the same medicines at a MUCH lower price.