Ever-pretty Opinii 302

Save yourself the hassle and shop elsewhere

I had quite an experience with a clothing brand that seemed promising but turned out to be quite the opposite. The website gave the impression they were based in the UK or USA, but when my order arrived, it was clear the items came straight from China. The clothes looked nothing like the online photos and the fabric was, well, not great—think of your grandma’s nightgown. I ordered two different sizes but received identical ones, just with different labels. Now, I'm stuck waiting for "permission" to return them. Their customer service is unresponsive, and I'm considering contacting my credit card company for a chargeback. The whole ordeal has cost me £30 in unnecessary shipping fees. Save yourself the hassle and shop elsewhere.

Frustrating experience

I recently had quite a frustrating experience with a dress I ordered for a wedding. I picked up a size 14 UK, but it felt more like a 10. I was pretty excited about the discount they offered for first-time buyers, but returning the dress turned into a bit of a nightmare. The return cost was steep—£9.99—and on top of that, they charged me back the £10.49 discount when I sent it back. This wasn't mentioned anywhere in their policy, which was a shocker. So, I ended up losing £17.98 just to return the dress. The first customer service rep promised to refund the discount, but nothing happened until I spoke to another one. Not a fan of how they handle things, so I’ll be shopping elsewhere next time.

I stumbled into quite the

I stumbled into quite the mess after buying a dress online. Bought it on Debenhams, only to find out it was from Ever Pretty. Returning it was a hassle—no return docs in the package. Reached out to Debenhams, who pointed me to Ever Pretty. Returned the dress in March 2025, and Klarna refunded my first installment. Fast forward to May, and Klarna’s asking for the rest, despite an email saying Debenhams confirmed my return. Now, they’re backpedaling, claiming no confirmation, leaving me in a bind with no dress and Klarna still demanding cash. Frustrated and feeling scammed, I’m desperately trying to get Ever Pretty to sort this out and confirm my return. It’s been a nightmare! Avoid this trap!

Not a great deal

I recently bought a 'final sale' item from an online store, thinking it was a great deal. When it arrived, it wasn't quite what I expected, so I decided to send it back. That's when I hit a snag. The store's policy said no returns on final sale items, which seemed odd. Curious, I did a bit of research and discovered that in the UK, online sellers must allow returns for any items sold, regardless of the sale status. It's part of the distance selling regulations. So, I reached out to the company, pointing out this rule, and suggested they check the government's website for details. It's crucial for businesses to understand and follow these laws to ensure fair treatment for customers.

Trying to return a bridesmaid

Trying to return a bridesmaid dress was a nightmare! Initially, communication was great through email and Facebook messenger, but then I was totally ghosted. I tracked the dress and saw they received it three weeks ago, yet no word about my refund. It's frustrating, especially after spending £8 on return shipping. As for the dresses themselves, they’re just alright. Their size guide is a joke, making you order way bigger sizes than necessary. If you’re thinking of buying from them, maybe consider looking elsewhere. The whole experience left me feeling pretty annoyed, and I definitely won’t be shopping here again. Save yourself the hassle and check out other options!

Too frustrating

I had a frustrating experience with this store. The clothes I ordered were nowhere near the quality I was expecting—felt like they’d fall apart after a single wash. And trying to return them? What a nightmare! The website wouldn’t even acknowledge my order number, and nothing showed up in my account history. Reaching out to customer service was a total waste of time; they just kept sending me the return policy instead of actually helping. It feels like they don’t care about their customers at all. Honestly, if you're thinking about ordering from here, just don't. There's plenty of other stores that actually value their customers and offer better quality.

Ordered 6 bridesmaid dresses in

Ordered 6 bridesmaid dresses in early November. After a week, the package tracking showed no progress. Emailed the company, and they said to wait two weeks and deal with USPS. USPS was no help, so I contacted the company again. The second rep confirmed the package was lost and offered a refund. Another week passed, no refund showed up. Had to report the missing package to USPS again and provide proof to the company. Finally got my money back after a month. But now, I have to pay interest on the charge. Things do get lost, but I shouldn't have had to chase them multiple times for my refund. $300 held up for so long is just frustrating.

I was super excited about

I was super excited about these bridesmaid dresses I ordered online, but then it hit me—my friend mentioned sizes run smaller than they say. Yikes, right? So, I shoot an email to customer service, thinking I could just swap the sizes since the order wasn't even shipped yet. But nope, they replied saying no returns or exchanges. Just like that, I’m stuck with dresses that won't fit and a £300 bill. It's frustrating, especially when planning a wedding is already chaotic enough. The dresses are gorgeous, sure, but dealing with that kind of customer service? Not worth the hassle. I’d definitely think twice before ordering from them again.

My teenager recently ordered seven

My teenager recently ordered seven dresses from this site, hoping to find the perfect fit. When the package arrived, the plastic bag was flimsy and tore open, which wasn’t a good start. The material of the dresses felt cheap and certainly didn’t match the price we paid. We decided to return most of them, but contacting customer service was frustrating. They weren’t very helpful, and I found out we had to cover the return shipping costs ourselves. It was disappointing to see that kind of service, especially for first-time buyers. Definitely not going back to this site. Be careful, as returns come with hidden costs and a lot of hassle.

I thought I found the

I thought I found the perfect dress for that big event, but things took a wrong turn. Ordered from this company, and they promised it would arrive in time. Well, it didn't. It came late, way after the date they quoted. Imagine the panic! Tried reaching out for a refund, but no luck. Customer service seemed to vanish into thin air. It's been a frustrating experience, and I'm stuck with a dress I can't even use. Super disappointing, especially when you're counting on something for a special occasion. Would've been great if they actually delivered on their promises. Just a heads up for anyone else thinking of ordering – tread carefully!

I tried shopping for

I recently tried shopping for dresses online and, while the dresses were cute, the return policy was frustrating. I ordered a few to try on, but it turns out that two of them were 'final sale' items, which meant no returns. The only dress I could send back had to go through their prepaid shipping, costing me £10! It's a bit of a letdown, especially since I was hoping for a hassle-free shopping experience. I just wish their return process was more straightforward and customer-friendly. If you're thinking about buying from them, maybe check out some other places first. Just sharing my experience to help others avoid the same mistake!

Just wish the process was a bit smoother!

I had quite the adventure trying to buy a dress from SP EVER-PRETTY UK. So, I found this dress online and thought it'd be perfect for the upcoming party. I proceeded to checkout, but then my bank swoops in with a message saying they blocked the payment. Something about not being able to approve payments to that merchant. I mean, I get they're trying to protect me, but it was still a bit frustrating. I tried a couple more times, hoping it was a glitch, but nope, still declined. Thankfully, my card worked fine everywhere else, but it was a bit of a hassle figuring out how to get that dress. Just wish the process was a bit smoother!

So, I ordered some dresses

So, I ordered some dresses from this company, and the whole returns thing turned into a nightmare. First, you have to email them just to get permission to return stuff. Then, even after they got the parcel back, they demanded proof of postage. Luckily, I had paid extra for recorded delivery, so I had proof they received it. Also, I took photos of how the dresses looked in the parcel to avoid any claims of issues. It's been a month since they got the dresses back, and I'm still waiting for my refund. Plus, they hit you with a repackaging fee, so you're basically paying them to wrap it up again for the next buyer. Just avoid them.

I ordered a dress from

I ordered a dress from this store, thinking it’d be perfect for a wedding I’m attending. But when it arrived, it was way too small. I tried reaching out to their customer service, hoping for an exchange since they claim it's possible, but I’ve sent over eight emails with no response at all. It's frustrating to see them advertise a return policy that seems nonexistent. Now, I’m left without a dress for the wedding, and it feels like they just don't care about their customers. It’s disappointing to deal with a company that doesn’t keep its promises. I just wanted a simple exchange, but now I’m left scrambling for a solution.

Companies shouldn't operate like this

I ordered six bridesmaids dresses for my wedding, thinking everything would be smooth sailing. But three of them were way too small, and the other three came in a completely different color! I decided to return them, only to discover a hidden restocking fee that cost me £107.79. Can you believe it? If I had known about this fee, I wouldn't have ordered them in the first place. I understand paying for a return label, but charging a restocking fee without clear communication feels unfair. Tried reaching out to them, but no response at all. Frustrating experience, to say the least. Companies shouldn't operate like this.

Not the best experience

I recently bought something for 80 bucks, but returning it was a whole ordeal. They slapped on a $30 fee just for sending it back. Plus, I had already paid $10 for the initial shipping. If you're thinking of returning, you're looking at losing half your money just on shipping. Tried reaching out to their customer service, but it was like shouting into the void – got nothing back. So, if you're sure about keeping what you buy, maybe it's all good. But if there's even a tiny chance you might return it, just know you're gonna be out a decent chunk of change. Not the best experience for someone who changes their mind.

Ordered a couple of dresses

Ordered a couple of dresses for a wedding and ended up getting a third. When they arrived, they were too big, so I decided to keep one and send the other two back using Royal Mail with tracking. It cost me extra, but I figured it was worth it. After waiting almost two weeks with no sign of my £92.98 refund, I emailed them. They said they still had the dresses, but now they’re not replying to any of my emails. Tried sorting it out through PayPal, but no luck since it's been over 30 days. Looks like I'll have to contact my bank. Paid over £150 for one dress—what a rip-off. Be warned, steer clear of this company.

I bought a dress

I recently bought a dress that was on sale, but turns out it was a final sale item. I didn't notice that when ordering. So, when it arrived and didn't fit, I figured I could just return it. But nope, they told me final sale items can't be returned. I was pretty annoyed because I checked their return policy and it didn't mention anything about final sales not being returnable. Apparently, it was in the dress description, but who reads every single detail, right? Honestly, I don’t remember seeing "Final Sale" when I bought it. This whole situation was frustrating, and now I'm stuck with a dress that doesn't fit.

I was pretty excited to

I was pretty excited to get this dress, but the whole experience turned into a bit of a headache. Paid a whopping $17.99 for shipping, only to find out the dress didn't fit at all. I ordered my usual size, but it was way too small. So, I had to fork out another $20 just to send it back, and then another $20 to order a new one. Up to $60 just on shipping! Now, they're telling me there's a restocking fee and I won't get a full refund for the dress. Honestly, this whole situation is ridiculous. I've decided not to shop with them anymore. It's too much hassle for a dress that wasn’t even close to fitting right.

So excited

I was so excited about getting this dress for my graduation ball, but when it finally arrived, it was a completely different color than what I'd ordered. I didn't realize it was a final sale item, so no returns or exchanges were possible. I felt stuck with a dress I didn’t even want! Tried reaching out to customer service, hoping they’d help, but they were no help at all. Felt like they just didn’t care. Now I’m stuck with this dress and totally out of pocket. I’m really disappointed and will be warning others about this experience on social media. I won’t be shopping here again, that’s for sure.

I bought a dress for

I bought a dress for my wife from this company, thinking a standard size would be easy to return if it didn't fit. Big mistake. Turns out, they have a no-return policy for standard sizes, which is just ridiculous in this day and age. I ordered a large, but it was too small and now I'm stuck with a £60 dress that my wife can't wear. They won't even let me exchange it for a bigger size. It's frustrating because it’s not like they can't resell it. Be warned: if you buy a standard size from here and it doesn’t fit, you're out of luck. Make sure you’re absolutely certain about the size before buying.

Ordered a dress from this

Ordered a dress from this website on March 4th, hoping for their promised fast shipping. They claim "48-hour shipping" and "3-10 day delivery," but that was a joke. After messaging them, they shipped it out, but I had no idea it was coming from China. Every time I checked, I got a new delivery date. First the 14th, then the 18th, and then was told it was custom made, despite being a standard size. Then they said the 24th, which was too late for my event. Super frustrating getting different dates and broken promises. Now I'm just hoping returning it isn’t a nightmare. Feels like a scam, honestly.

Absolutely super time

I recently bought a couple of dresses online, hoping they'd be perfect for an upcoming event. When they arrived, they looked okay, but just didn’t fit me right. I decided to return them, but the website was a maze with no clear info on how to do that. I sent a few emails to customer service asking for guidance, but instead of help, I kept getting promotional messages. Now, I'm left with two dresses I can't wear and a lot of frustration. It's really disappointing when a company doesn't prioritize customer needs. I wouldn’t recommend shopping here unless you're absolutely sure about your purchase.

I thought I was getting

I thought I was getting a great deal on a dress, but it turned into a bit of a nightmare. The dress was supposed to be perfect for my brother's wedding, but when it arrived, it was a totally different color and the quality was really disappointing. To make matters worse, it took over a week to get here because it was shipped from China, and I had no idea that was the case. Now I'm stuck paying for the return and waiting for it to get back, just so I can try exchanging it. With the wedding just three weeks away, I'm really hoping the next one is better. This whole process has been a real hassle.

I ordered this dress online

I ordered this dress online, thinking it’d be perfect for the upcoming party. But when it arrived, it just didn’t fit right. So, I figured I'd return it. That's when I discovered they'd charge me £9.99 for the return label. Like, what? I’ve shopped around a lot, and no other places make you pay so much to send something back. It’s kinda crazy. Honestly, they should’ve mentioned this upfront when I was buying. If I’d known, maybe I’d have thought twice before ordering. It just doesn’t feel fair, especially when other stores have free returns. They really need to be clearer about these charges.

So, I went for this

So, I went for this Lucky Bag deal hoping to spice up my wardrobe with five unique dresses. Imagine my surprise when I opened it to find two identical dresses, same size and color! I mean, I was fine with the idea of getting the same style in different shades, but this was a bit much. It felt like I ended up with just four new dresses instead of five. I tried reaching out to their customer service, expecting some help or at least an explanation, but they were no help at all. Honestly, they should really update their info to warn about exact duplicates. Not cool, and kinda disappointing.

I sent back a couple

I sent back a couple things to this company and tracked it with USPS, so I know for sure they got my returns. But here I am, over a month later, still waiting on my refund. It's super frustrating, honestly. If you're someone who values dealing with a company that respects their customers and handles things smoothly, maybe think twice before buying from here. It's like they just keep your money even when you do everything right on your end. I've learned my lesson—next time, I'm sticking with a company that doesn't make me jump through hoops just to get my money back when I return stuff.

I ordered this dress online,

I ordered this dress online, thinking it would look just like the photo. But when it arrived, it was nothing like I expected. The fit was completely off. Trying to return it was another story. Not only did I have to cover the shipping costs myself, but they also kept the initial shipping fee I paid, which was at least $18. All in all, I ended up spending $30 just on shipping, which is crazy since it was almost half the dress's price. If you don’t live near their only store in California, I really wouldn’t recommend buying from them online. It's just not worth the hassle.

It’s just not worth the hassle

So, picture this: I ordered a bunch of dresses for my daughter and me for a wedding. We tried them on, and naturally, some just didn’t fit right, so I sent them back with tracking numbers. That was over a month ago. Since then, it’s been radio silence. Not a single peep from the company, and I’m still out a few hundred bucks. I even got PayPal involved, hoping they’d get a response, but nope, nothing. It's like I'm talking to a wall. Honestly, it's been the worst customer service experience. I’m definitely not spending another penny there. It’s just not worth the hassle.

I ordered a dress expecting

I ordered a dress expecting it to be just like the picture, but it was a big letdown. The bottom half was see-through, and there was this massive slit in the middle that was not supposed to be there. The quality felt cheap and not at all what I imagined. And if that wasn't enough, they charged me £9.99 for delivery, which is a bit much. Then, to return it, they wanted to charge me the same fee again! Felt like I was being penalized for their mistake. It's frustrating when things don't match up to what you see online, and even more so when returning it is such a hassle.