Lilly & Max Opinii 40

My dog needed eye surgery and the big cones were NOT helping her.

My dog needed eye surgery and the big cones were NOT helping her. I tried a lot of options. I was happy with the product itself, paid more for quick shipping, and it did arrive fast. I got the largest size but it still wasn't big enough for my dog's fat neck. This didn't work well for her, but I will save it for any future pets or to give to a friend who might need it.

I ordered the trendy cat backpack for

I ordered the trendy cat backpack for 79.99 but got a cheap Texans brand one that sells for 40 bucks on Amazon. What a joke. Will not order from your company again.

Ordered 2 harness for my dogs

Ordered 2 harness for my dogs Thrsday May 16th … still waiting for them !! Tried to email them , no way to talk to the company Horrible service !!

First and foremost, I want to provide

First and foremost, I want to provide a completely genuine review. The parka jacket I purchased was indeed of good quality. However, what was not apparent to me, and seemingly to many other shoppers, is that the jacket has a very tight fit with zero flexibility for dogs of different body shapes. This lack of flexibility led to numerous complaints about the fit. My dog is a small, skinny Chihuahua weighing around 5 lbs. The jacket fits most of her body, except for her hind legs, restricting her movement. Unfortunately, I cannot recommend this product unless the design is modified to incorporate more stretchability in the sleeves. Now, regarding the company, when I brought this issue to their attention, they showed little interest in resolving the problem for me. Despite requesting a refund for the unused product, they declined and offered store credit instead. While I eventually accepted the credit, I was disappointed with the customer service and the design of the product.

Save yourself the hassle!

I recently tried to order a coat for my tiny dog, and it was a disaster. First, I ordered a small, then a medium, large, and even extra large, but none of them fit. My dog is just 7 pounds! The company suggested a 2x LL, which made no sense at all. Now they’re refusing to refund me. It’s so frustrating! Just a heads up, you might end up losing your money like I did. I think I'll stick with Amazon from now on, their return process is so much easier and stress-free. Save yourself the hassle!

My order is just sitting there! I

My order is just sitting there! I placed my order, and it quickly went into delivery status (around 3 days or so), but when I checked with USPS, they claimed they never received the package. I've tried reaching out through the chat, even though it seems like no one is ever on, and I've sent two messages, but I haven't heard a single reply. It's been five days since the USPS label was created, and my package is still just waiting.

My order took over three weeks

My order took over three weeks to ship, and when I reached out to inquire about it, the status suddenly changed to "shipped" and "delivered" on the same day. However, I never received the package. Despite my concerns, the company is asserting that since I received a delivery email, the package must have been stolen. Unfortunately, they are unwilling to provide a refund or send a replacement product.

Horrible and unprofessional company that messed

Horrible and unprofessional company that messed up the order with the wrong size and then tried to charge me $$$ to return it. They even threatened to cancel the order if I didn't provide a tracking number within 5 days. They won’t admit their error. STAY AWAY FROM THIS SCAM COMPANY ! NOT TO BE RELIED ON !

Still haven't gotten any info about my package

Still haven't gotten any info about my package being sent and it hasn't arrived yet, but I did get an e-mail asking me to review the product and service even tho I still don't have it. Great timing!

It’s tough to write a review for a product

It’s tough to write a review for a product I haven’t gotten yet. I’m still waiting and hope to get some news soon! I believe the product will be good! As soon as it arrives.